Refund policy

Please note that any product that has been cut to length is bespoke and cannot be returned unless faulty. We would always recommend you use our sample service before you place an order to help you ensure that the fabric is suitable for your project.

Sample Service
Our sample service lets you see and feel our cloth before you order. Samples are 50p each, and you can order up to 5 at a time for £1.50 postage, as often as you like. Samples are 10 x 10cm, cut to show the raw threads of the cloth. Free for trade account holders.

Cancellation
If you would like to cancel or update your order with any changes to product, fabric length or delivery information, we can accept up to 12 hours notice. Please email us at hello@wolfintextiles.co.uk. Unfortunately after this time your order will have already been processed and any requests will no longer be accepted.

Damages and Issues
Please inspect your order upon reception and contact us immediately in the unlikely event that the item is in any way defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right for you as quickly as possible. Please do not send anything back without contacting us first.

You can always contact us for any questions relating to returns by emailing: hello@wolfintextiles.co.uk.