Privacy policy

Last updated: 14 October 2026

This Privacy Policy describes how Wolfin Textiles Limited, trading as Wolfin & Co ("we", "us" or "our"), collects, uses and discloses your personal information when you visit, use our services or make a purchase from wolfintextiles.co.uk (the "Site"), or otherwise communicate with us about the Site (together, the "Services"). "You" and "your" means you as a user of the Services, whether you are a customer, a website visitor or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with our legal obligations, enforce our terms of service, and protect or defend the Services, our rights and the rights of our users or others.

Information We Collect Directly from You

  • Contact details including your name, address, phone number and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address and phone number.
  • Account information including your username, password and other information used for account security, and for trade accounts, your company details.
  • Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to provide certain information. You may choose not to provide it, but this may prevent you from using those features.

Information We Collect about Your Usage

We may automatically collect information about your interaction with the Services ("Usage Data") using cookies, pixels and similar technologies ("Cookies"). Usage Data may include device and browser information, information about your network connection, your IP address and other information about how you use the Site and your account.

Information We Obtain from Third Parties

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (for example card details and billing address) to process your payment and fulfil your order.
  • When you visit our Site, open or click on emails we send you, or interact with our Services, we or third parties we work with may collect certain information using cookies, pixels and similar technologies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing products and services. We use your personal information to perform our contract with you: to process payments, fulfil and deliver orders, send samples, send notifications about your account and orders, manage your account (including trade accounts and invoicing), and handle returns.
  • Marketing. We may use your personal information to send you marketing emails and other promotional communications, where you have agreed to receive them or where we are permitted to do so for similar products you have bought from us. You can unsubscribe at any time.
  • Security and fraud prevention. We use your personal information to detect, investigate or act on possible fraudulent, illegal or malicious activity. This is in our legitimate interest in keeping the Site secure for you and other customers. Please keep your account login details safe and contact us immediately if you believe your account has been compromised.
  • Communicating with you and improving our Services. We use your personal information to provide customer support and improve our Services. This is in our legitimate interest in being responsive to you and maintaining our business relationship with you.
  • Legal obligations. We keep records of orders and invoices as required by tax and accounting law.

Cookies

We use Cookies to power and improve our Site, remember your preferences and understand how the Site is used. For information about the Cookies used to power our store with Shopify, see https://www.shopify.com/legal/cookies. Where required, we ask for your consent before using non-essential Cookies, and you can change your choices at any time.

You can also set your browser to remove or reject Cookies. Blocking Cookies may cause some features of the Site to work incorrectly.

How We Disclose Personal Information

We may share your personal information with:

  • Service providers who act on our behalf, such as our ecommerce platform (Shopify), payment processors, couriers and delivery companies, suppliers who send full rolls direct to you, email and accounting software providers, and IT and cloud storage providers.
  • Other third parties where you ask us to, or consent to it.
  • A buyer or successor in connection with a business transaction such as a sale or merger, or where required to comply with the law, enforce our terms, or protect our rights and the rights of others.

We do not sell your personal information.

Third Party Websites and Links

Our Site may link to websites operated by third parties, such as the makers listed in our Directory. We are not responsible for the privacy or security of those sites, and you should review their own privacy policies.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with personal information, please contact us and we will delete it.

Security and Retention of Your Information

We take reasonable steps to protect your personal information, but no security measures are perfect, and information sent over the internet may not be secure in transit.

We keep your personal information only for as long as we need it to provide the Services, maintain your account, comply with our legal obligations (for example, keeping order and invoice records for six years for tax purposes), resolve disputes and enforce our agreements.

Your Rights

Under UK data protection law (UK GDPR and the Data Protection Act 2018), you have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate personal information.
  • Delete your personal information, in certain circumstances.
  • Restrict or object to how we use your personal information, in certain circumstances.
  • Portability: receive a copy of your information or have it transferred to another organisation, in certain circumstances.
  • Withdraw consent where we rely on your consent.
  • Opt out of marketing at any time, using the unsubscribe link in our emails or by contacting us. We may still send you emails about your orders or account.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding. We will respond within one month.

Complaints

If you have a complaint about how we handle your personal information, please contact us first and we will do our best to resolve it. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk.

International Transfers

Some of our service providers (such as Shopify) may process your personal information outside the UK. Where this happens, we rely on UK adequacy regulations or appropriate safeguards, such as the UK International Data Transfer Agreement or Addendum to the EU Standard Contractual Clauses.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or would like to exercise your rights, please email us at hello@wolfintextiles.co.uk or write to us at Wolfin Textiles Limited, 51 Clarendon Road, First Floor Radius House, Watford, WD17 1HP, United Kingdom.

Wolfin Textiles Limited is the data controller of your personal information. Company number 00367568.